Terms and Conditions

These Terms and Conditions ("Terms") are entered into as of the 30th day of June 2026 ("Effective Date").

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Orchid Pharma Ltd ("Company", "we", "us", or "our") governing your access to and use of the website at www.orchidpharma.com ("Website") and all products and services offered there through.

By accessing the Website, registering an account, placing an order, or otherwise using any feature or service of the Website, you represent that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue your use of the Website.

2. About the Company

Orchid Pharma Ltd is a company incorporated under the Companies Act, 2013, engaged in the research, manufacture, marketing, and distribution of pharmaceutical products. The Website is operated by the Company to provide information about its products, facilitate online transactions, and offer related services, subject to applicable regulatory requirements, including the Drugs and Cosmetics Act, 1940, and rules made thereunder.

3. Eligibility

Access to and use of the Website and its services is restricted to persons who:

  1. Are at least eighteen (18) years of age;
  2. Are competent to contract within the meaning of the Indian Contract Act, 1872, i.e., are of sound mind and not disqualified from contracting by any law to which they are subject; and
  3. Provide accurate, current, complete, and truthful information during registration and at all subsequent interactions with the Website.

The Company reserves the right to refuse access, cancel registrations, or reject orders, without assigning reasons, where it reasonably believes that eligibility requirements have not been satisfied.

4. Products, Services, and Regulatory Compliance

All pharmaceutical products listed on the Website are subject to the Drugs and Cosmetics Act, 1940, the Pharmacy Act, 1948, and applicable rules and regulations issued thereunder. In particular:

  1. Schedule H, H1, and X drugs, as classified under the Drugs and Cosmetics Rules, 1945, shall only be dispensed against a valid prescription issued by a registered medical practitioner;
  2. The Company does not dispense prescription medicines without verification of a valid prescription; and
  3. The Company makes reasonable efforts to ensure that product descriptions, images, indications, and pricing displayed on the Website are accurate and up to date, but does not warrant that such information is free from error.

The Company reserves the right to withdraw, modify, or discontinue any product or service at any time without prior notice.

5. Registration and User Accounts

Certain features and services of the Website require you to register and maintain a user account. By registering, you agree to:

  1. Provide accurate, complete, and current registration information;
  2. Maintain the confidentiality of your account credentials and not disclose them to any third party;
  3. Accept full responsibility for all activities conducted through your account; and
  4. Notify the Company immediately upon becoming aware of any unauthorised access to or use of your account.

The Company reserves the right to suspend, disable, or permanently terminate any account upon reasonable suspicion of a breach of these Terms, fraudulent activity, or misuse of the Website.

6. Orders and Payments

  1. All orders placed through the Website are subject to acceptance by the Company and product availability at the time of order.
  2. Prices are displayed in Indian Rupees (INR) and are inclusive of all applicable taxes and levies unless expressly stated otherwise.
  3. The Company reserves the right to revise prices at any time and without prior notice. The price applicable to your order shall be the price displayed at the time of confirmation of the order.
  4. Payment must be made in full at the time of placing the order through the payment methods made available on the Website.
  5. The Company shall not be liable for any loss arising from a failed, declined, or erroneous payment transaction. In the event of payment failure, the order shall be deemed not to have been placed.
  6. Order confirmation shall be communicated to you via email or SMS upon successful payment.

7. Delivery

The Company will endeavour to arrange delivery of products within the estimated timeframe communicated at the time of order. However, delivery timelines are indicative only and may be subject to variation on account of logistics constraints, force majeure events, regulatory inspections, or other factors beyond the Company's reasonable control.

Risk of accidental loss, damage, or destruction of products shall pass to you upon delivery at the address specified in your order. The Company shall not be responsible for delays or non-delivery arising from incorrect, incomplete, or inaccessible delivery addresses provided by you.

8. Intellectual Property Rights

All content available on or through the Website, including without limitation text, graphics, logos, icons, images, audio-visual material, product descriptions, data compilations, and underlying software, is the exclusive property of Orchid Pharma Ltd or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws.

No part of the Website content may be reproduced, republished, uploaded, posted, transmitted, distributed, modified, or used in any manner, whether in whole or in part, for commercial purposes without the prior written consent of the Company. Any unauthorised use shall constitute an infringement of the Company's intellectual property rights and may attract civil and criminal liability.

9. Prohibited Conduct

As a condition of your use of the Website, you agree not to:

  1. Use the Website for any purpose that is unlawful, fraudulent, or contrary to public policy or any applicable law or regulation;
  2. Submit or transmit any false, misleading, defamatory, obscene, or otherwise objectionable content;
  3. Attempt to gain unauthorised access to any portion of the Website, its servers, or associated systems;
  4. Interfere with, disrupt, or attempt to compromise the integrity, security, or performance of the Website or its infrastructure;
  5. Use any automated software, bots, crawlers, or scraping tools to extract data from the Website without the Company's express prior consent;
  6. Impersonate any individual, entity, or representative of the Company; or
  7. Engage in any activity that may expose the Company or any third party to legal liability or reputational harm.

The Company reserves the right to take appropriate legal action against any person engaged in prohibited conduct, including reporting such conduct to law enforcement authorities.

10. Disclaimer of Warranties

The Website and all content, products, and services available there through are provided on an "as is" and "as available" basis, without any express, implied, or statutory warranties of any kind, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not represent or warrant that:

  1. The Website will be continuously available, uninterrupted, or error-free;
  2. Any defects or errors in the Website will be corrected; or
  3. The Website or its servers are free from viruses, malware, or other harmful components.

NOTHING ON THIS WEBSITE CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Users are strongly advised to consult a qualified and registered healthcare professional before commencing, modifying, or discontinuing any medication or medical treatment.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Orchid Pharma Ltd, its directors, officers, employees, affiliates, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any nature, including but not limited to loss of revenue, loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your access to or use of (or inability to use) the Website or any products or services obtained through it.

In no event shall the Company's aggregate liability to you for all claims arising under or in connection with these Terms exceed the total amount actually paid by you to the Company for the specific product or service in respect of which the claim arises.

12. Indemnification

You agree to indemnify, defend, and hold harmless Orchid Pharma Ltd and its directors, officers, employees, affiliates, agents, and licensors from and against any and all claims, demands, actions, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) your use of or access to the Website; (ii) your violation of these Terms; (iii) your violation of any rights of a third party; or (iv) any content submitted or transmitted by you through the Website.

13. Force Majeure

The Company shall not be liable for any delay or failure in performance of its obligations under these Terms arising from causes beyond its reasonable control, including without limitation acts of God, natural disasters, epidemics, pandemics, strikes, labour disputes, governmental actions, regulatory restrictions, internet outages, power failures, or third-party service disruptions.

14. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable, such provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or notices published on the Website, constitute the entire agreement between you and the Company with respect to your use of the Website and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether oral or written, relating to the same subject matter.

16. Amendments

The Company reserves the right to amend, update, or modify these Terms at any time without prior notice. Amendments shall take effect upon being posted on the Website. Your continued use of the Website following such posting shall be deemed your acceptance of the amended Terms. It is your responsibility to review the Terms periodically.

17. Contact Information

For any queries, concerns, or communications relating to these Terms, please contact us at:

Orchid Pharma Ltd

Orchid Pharma Ltd, registered office at Plot Nos. 121 – 128, 128A – 133, 138 – 151, 159 – 164, SIDCO Industrial Estate, Alathur, Chengalpattu District – 603110, Tamil Nadu and its’ Corporate office at 15th Floor, Tower 1, DLF Corporate Green, Sector 74A, Gurugram, Haryana – 122004 

Email: support@orchidpharma.com

Website: orchidpharma.com