Privacy Policy

This Privacy Policy ("Policy") is entered into as of the 30th day of June 2026 ("Effective Date").

1.  Introduction

Orchid Pharma Ltd ("Company", "we", "us", or "our") is a pharmaceutical company engaged in the manufacture, marketing, and distribution of pharmaceutical products. We are committed to safeguarding the privacy and confidentiality of the personal information of all individuals who access or use our website at www.orchidpharma.com ("Website") or avail any services offered there through.

This Policy has been formulated in accordance with the Information Technology Act, 2000 ("IT Act"), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), the Digital Personal Data Protection Act, 2023, and any rules, regulations, or amendments issued thereunder. and other applicable laws in force in India.

By accessing or using the Website, you unconditionally consent to the collection, use, storage, and disclosure of your information as described in this Policy. If you do not agree with any part of this Policy, we request you to immediately discontinue your use of the Website.

2.  Scope and Applicability

This Policy applies to all users of the Website, including visitors, registered users, and customers. This Policy does not apply to:

  1. Information collected or processed offline or through channels other than the Website;
  2. Websites, platforms, or services operated by third parties that may be accessible through links on our Website, each of which is governed by its own privacy policy; and
  3. Information processed in a purely professional or business-to-business capacity where individual privacy interests are not engaged.

3.   Information We Collect

In the course of your interaction with the Website, we may collect the following categories of information:

3.1   Personal Information Provided by You

  1. Full name, date of birth, and gender;
  2. Contact details, including email address, mobile number, and postal address;
  3. Prescription details, medical history, and health-related information, where voluntarily provided;
  4. Payment and billing information, including bank account or card details processed through secure payment gateways; and
  5. Login credentials and account registration details.

3.2   Information Collected Automatically

When you access the Website, certain technical data is collected automatically through cookies and similar tracking technologies, including:

  1. Internet Protocol (IP) address and unique device identifiers;
  2. Browser type, version, and operating system;
  3. Referring URL and pages visited on the Website; and
  4. Date, time, and duration of access.

3.3   Information from Third Parties

We may receive information about you from third parties, including:

  1. Registered medical practitioners, pharmacists, or healthcare providers referring you to our services; and
  2. Third-party authentication providers (such as Google), where you choose to log in through such services.

4.   Purpose of Collection and Use of Information

 The information collected by us is used for the following purposes:

  1. To process orders, prescriptions, and facilitate delivery of products and services;
  2. To create, maintain, and manage your registered account on the Website;
  3. To communicate with you in connection with your orders, queries, grievances, or any changes to our services;
  4. To send transactional notifications, invoices, order confirmations, and service-related updates;
  5. To send promotional and marketing communications, strictly subject to your prior consent, with the option to withdraw consent at any time;
  6. To comply with applicable legal and regulatory obligations, including those arising under the Drugs and Cosmetics Act, 1940, the Pharmacy Act, 1948, and the IT Act;
  7. To conduct internal analytics and improve the functionality, content, and user experience of the Website; and
  8. To detect, investigate, and prevent fraudulent transactions, security breaches, or other prohibited or unlawful activities.

5.   Cookies and Tracking Technologies

The Website uses cookies, web beacons, pixel tags, and similar technologies to enhance user experience and collect Technical and Usage Data. Cookies are small data files placed on your device that enable us to:

  1. Recognise you upon return visits and retain your preferences;
  2. Understand usage patterns and improve the Website accordingly; and
  3. Deliver relevant content and measure the effectiveness of our communications.

You may configure your browser settings to decline cookies or to receive notifications before a cookie is stored. However, please note that disabling cookies may limit access to certain features of the Website. We do not currently respond to browser 'Do Not Track' signals.

6.   Disclosure and Sharing of Information

Orchid Pharma Ltd does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may, however, share your information in the following limited and lawful circumstances:

  1. With licensed pharmacists, registered medical practitioners, or authorised logistics and delivery partners, to the extent necessary to fulfil your orders;
  2. With technology service providers, cloud hosting partners, payment processors, and other vendors engaged to support the operation of the Website, each bound by confidentiality obligations;
  3. With statutory authorities, regulatory bodies, law enforcement agencies, or courts, where disclosure is required under applicable law or pursuant to a lawful order;
  4. With professional advisors, including lawyers and auditors, subject to legal privilege and confidentiality; and
  5. In connection with a corporate transaction such as a merger, amalgamation, acquisition, or sale of business assets, where your information may form part of the transferred assets, subject to equivalent privacy protections being maintained by the successor entity.

All third-party recipients of personal data are required to process such data in compliance with applicable data protection laws and solely for the purposes for which it was shared.

7.   Data Security

Orchid Pharma Ltd has implemented reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, destruction, or misuse. These measures include, but are not limited to, encrypted data transmission using Secure Socket Layer (SSL/TLS) protocols, role-based access controls, and periodic security reviews.

Notwithstanding the foregoing, you acknowledge that no method of transmission over the internet or electronic storage system is entirely infallible. While we endeavour to protect your information to the best of our ability, we cannot warrant or guarantee the absolute security of data transmitted to or stored on the Website.

8.   Data Retention

We retain personal information for such period as is reasonably necessary to fulfil the purposes described in this Policy, or as required by applicable law, including the Drugs and Cosmetics Act, 1940, and relevant record retention rules. Upon the expiry of the applicable retention period, personal information will be securely deleted, destroyed, or anonymised in a manner that prevents reconstruction.

9.   Your Rights

Subject to applicable law, you are entitled to exercise the following rights in respect of your personal information:

  1. Right of Access: to request confirmation of whether we hold your personal information and to obtain a copy thereof;
  2. Right to Correction: to request rectification of any inaccurate, incomplete, or outdated information;
  3. Right to Erasure: to request deletion of your personal information, subject to any overriding legal obligations;
  4. Right to Withdraw Consent: to withdraw consent to marketing communications at any time, without prejudice to the lawfulness of processing prior to withdrawal; and
  5. Right to Grievance Redressal: to lodge a complaint with our Grievance Officer (details set out in Clause 12 below) or with the appropriate statutory authority.

Requests to exercise any of the above rights may be directed to us at: support@orchidpharma.com. We will endeavour to respond to all requests within thirty (30) days of receipt.

10.   Children's Privacy

The Website is not directed at children below the age of eighteen (18) years. We do not knowingly collect, process, or store personal information from minors. If you have reason to believe that a minor has provided personal information to us without appropriate parental or guardian consent, please notify us immediately at the contact details provided below, and we shall take expeditious steps to delete such information.

11.   Links to Third-Party Websites

The Website may contain hyperlinks to third-party websites or digital platforms. The inclusion of any such link does not constitute an endorsement, recommendation, or approval of such third-party websites by the Company. We have no control over the content, privacy practices, or data handling of third-party websites and shall not be held liable for any damage or loss arising from your access to or use thereof. We strongly encourage you to review the privacy policies of any third-party websites you visit.

12.   Grievance Officer

In accordance with the IT Act and the SPDI Rules, the Company has designated a Grievance Officer to address any concerns or complaints relating to the processing of your personal information. The details of the Grievance Officer are as follows:

Name:              Kapil Davya

Designation:   Company Secretary

Email:              support@orchidpharma.com

Address:         Registered office at Plot Nos. 121 – 128, 128A – 133, 138 – 151, 159 – 164, SIDCO Industrial Estate, Alathur, Chengalpattu District – 603110, Tamil Nadu and its’ Corporate office at 15th Floor, Tower 1, DLF Corporate Green, Sector 74A, Gurugram, Haryana – 122004

Any grievance relating to this Policy must be submitted in writing to the Grievance Officer. All grievances shall be acknowledged within forty-eight (48) hours and resolved within thirty (30) days of receipt, in accordance with applicable law.

13.   Amendments to This Policy

The Company reserves the right to revise, update, or modify this Policy at any time, at its sole discretion, to reflect changes in applicable law, regulatory requirements, or our business operations. Any material changes to this Policy will be communicated by posting the updated Policy on the Website, with the revised Effective Date. Your continued use of the Website following the posting of any changes shall constitute your acceptance of the revised Policy.

14.   Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located at Chennai, Tamil Nadu.

15.   Contact Information

For any questions, clarifications, or concerns relating to this Privacy Policy, please reach out to us at:

Orchid Pharma Ltd

Orchid Pharma Ltd, registered office at Plot Nos. 121 – 128, 128A – 133, 138 – 151, 159 – 164, SIDCO Industrial Estate, Alathur, Chengalpattu District – 603110, Tamil Nadu and its’ Corporate office at 15th Floor, Tower 1, DLF Corporate Green, Sector 74A, Gurugram, Haryana – 122004 

Email: support@orhcidpharma.com

Website: orchidpharma.com